Orders

US customers may place orders online with a credit card, or by purchase order via phone, email, fax or postal services. Online orders are for US cardholders and US domestic shipping only. No international orders are accepted online. International customers may order from local distributors or directly from Full Moon BioSystems by email, phone, fax, or postal services. All orders must clearly indicate the customer phone number, fax number, billing address, shipping address, catalog numbers, product names and quantities ordered.

Pricing & Payment Terms:

All prices are subject to change without notice. Payment terms for domestic purchases are net thirty (30) days. American Express, Visa, MasterCard, and Discover Card are accepted for payments made in U.S. Dollars (USD). You will only be charged for products shipped. Products placed on back order will be charged when shipped. If you place an order and fail to fulfill the terms of payment, Full Moon BioSystems may without prejudice to any other lawful remedy defer further shipments and/or cancel any order.  All international orders require payment in advance by bank transfer or official check.

Sales Tax

You are solely responsible for any applicable sales, use, or similar tax and agree to indemnify Full Moon BioSystems for any such tax if not properly paid by you. Sales tax will be collected when shipping to jurisdictions in California unless the receiving party has exempt information on file with Full Moon BioSystems. If you feel that your account is not setup properly please contact Customer Service at 408.737.2875.

Shipping and Handling:

Domestic orders are normally shipped out within 1-2 business days on Monday to Thursday. Shipping charges will be pre-paid and invoiced to customers if using Full Moon BioSystems’ shipping accounts. Full Moon BioSystems reserves the right to select the packaging and shipping method for your order, which will ensure the stability of the product and also efficient tracing. Full Moon BioSystems shall not be liable for a delay in shipping. Any damage during shipment is covered by the warranty provided in these terms and conditions. International orders are normally shipped out on Monday and Friday. Full Moon BioSystems is not responsible for delays due to customs clearance.  For international orders, title to the goods passes in the United States when the goods are placed with the shipper. For all orders, the risk of loss of the goods passes when the goods are placed with the shipper.

Refund Policy

Any claim for credit or return goods request must be made within ten (10) days of receipt. Any product that does not meet the performance standards stated in our product specification sheet will be replaced at no charge. If for any reason our product does not meet the specifications indicated on the datasheet, you may request a refund or credit. Full Moon BioSystems reserves the right to refuse the refund or credit memo if Refund Policy conditions are not met. No returns of any type will be accepted without written consent from our Technical Support department. If you encounter any problems with the products purchased from Full Moon BioSystems, please contact our Technical Support department for immediate assistance in resolving a problem or requesting a refund. Returns are subject to 15% restocking fee. Shipping and handling charges are non-refundable. Refunds only apply to customers in the U.S. and cannot be guaranteed to international customers. For any problems associated with packaging or shipment error, please contact our Customer Service department.

Limited Product Warranty

We guarantee our products meet the performance standard as described. Any product that does not meet the performance standards stated in our product specification sheet will be replaced at no charge. This warranty limits our liability to the replacement of the product. No other warranties of any kind, express or implied, including without limitation, implied warranties of merchantability or fitness for a particular purpose, are provided by Full Moon BioSystems. Full Moon BioSystems shall have no liability for any direct, indirect, consequential or incidental damages arising out of the use, the results of use or the inability to use any product.

Indemnity

You agree to indemnify, defend and hold Full Moon BioSystems, its directors, officers, shareholders, employees, representatives and assigns (collectively, “Affiliates”) harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable attorneys’ fees) resulting from any claim, suit, action, or proceeding brought by any third party against Full Moon BioSystems alleging or arising from or related to any breach of these Terms & Conditions by you. This paragraph survives expiration or termination of your account or these Terms & Conditions.

Choice of Law/Disputes

You hereby agree that the only proper jurisdiction and venue for any dispute with Full Moon BioSystems or to products purchased from Full Moon BioSystems, is in the state and federal courts in the State of California, U.S.A. You further agree and consent to the exercise of personal jurisdiction in these courts in connection with any dispute involving Full Moon BioSystems or its affiliates, employees, officers, directors, agents and providers. Any claims relating to the information, services or products available in this catalog will be governed by the laws of the State of California, excluding the application of its conflicts of law rules. You agree that any cause of action arising out of or relating to these Terms & Conditions will be commenced by you within one (1) year after such cause of action arose. Actions not commenced by you within one (1) year are permanently barred. This paragraph survives expiration or termination of these Terms & Conditions.

ALL PRODUCTS ARE TO BE USED FOR RESEARCH PURPOSES ONLY UNLESS OTHERWISE INDICATED, NOT FOR HUMAN OR IN-VIVO USE.